Suncorp Customer Story
What does a 30% drop in device setup time look like? This customer story shares the experience of Suncorp Group, one of Australia's largest financial services companies, when it modernized hybrid work with Windows 11 and Copilot+ PCs managed through Microsoft Intune. Get the story to see how the company strengthened security, freed IT to focus on innovation, and gave employees AI-powered tools to work faster.
Why did Suncorp decide to move to Copilot PCs and Windows 11?
Suncorp Group was working with legacy systems that made it harder to support a large, distributed workforce across Australia and New Zealand. These older tools:
- Slowed down device deployment
- Increased operational costs
- Limited flexibility for a growing hybrid workforce
As hybrid work expanded, Suncorp needed a way to provide modern, secure devices and simpler management for employees working from different locations. By moving to Windows 11 and Copilot PCs, and managing them with Microsoft Intune, the company aimed to:
- Simplify device provisioning and management
- Strengthen security across a distributed environment
- Give employees consistent, modern tools for hybrid work
Microsoft 365 and Microsoft 365 Copilot were added to give staff faster access to information, better search, and AI-powered tools that support more efficient workflows.
How are AI and Copilot PCs changing day-to-day work at Suncorp?
AI is becoming a core part of how Suncorp operates. Copilot PCs running Windows 11, combined with Microsoft 365 and Microsoft 365 Copilot, help employees:
- Find information faster with improved search and AI-assisted discovery across documents and communications.
- Streamline everyday tasks such as drafting content, summarizing information, and preparing customer responses.
- Analyze data more easily to support better decision-making and quicker customer service.
- Collaborate consistently from any location, with a secure and familiar experience for hybrid teams.
According to Suncorp’s Principal Architect for End User Platforms, AI is now a key pillar of their architecture, helping the company reimagine how employees work and how they serve customers across Australia and New Zealand.
What measurable impact has Suncorp seen from this modernization?
Suncorp has seen clear, measurable benefits from its move to Windows 11, Copilot PCs, and Microsoft 365, all managed through Microsoft Intune.
Key outcomes include:
- 30% reduction in device setup time, which frees IT teams to focus more on innovation and less on manual deployment.
- Stronger protection through modern, secure devices and centralized management for a hybrid workforce.
- A consistent hybrid work experience so employees can work productively from any location.
- Faster customer service as staff use built-in AI tools to streamline tasks and analyze data more quickly.
Overall, Suncorp has reshaped its workplace into a more secure, productive environment, building a culture that is ready to keep innovating with AI at the center.
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